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Technology — can’t live with it, can’t live without it.

Today, every company, large or small, relies heavily on technology to transact business and stay competitive. When their
technology is not up to date or is not proactively maintained, the business may suffer severely, not only in replacement and repair costs, but also in lost company productivity. Have you ever had to deal with server crashes, workstation slowness/freezing, viruses/spyware/spam, email problems, internet problems, printing problems, lost files, upgrades/software fixes and patches (…the list goes on)? There is nothing worse than sitting there looking at a blank or frozen computer screen. Businesses now thrive on light-speed communications and almost instant delivery of information. If you can’t keep up, your business will fall to
competitors that can.

Lions and Tigers and Tech Support Companies, Oh My.

In order to avoid such problems, businesses must allocate a certain amount of their budget for technology infrastructure equipment and ongoing support/maintenance.

For most small businesses, this budget does not include a full-time computer technician to take care of the technology needs. This creates another problem in that every piece of technology hardware and/or software requires ongoing maintenance and upgrades.

Therefore, businesses have to make a choice for technology support:
1. The business owner or an employee can take care of the technology “part-time” while trying to do their job.
2. The business can hire someone’s brother’s son who is a “tech wizard” …well at least in playing video games!
3. The business can hire a small technology service company that is usually a guy or two who will “call back when they can” and is usually way over their heads when real problems occur as they do not have the expertise to take care of the problem quickly and correctly. Their entire business is based on reactively “putting out fires” for their clients and usually, communication is not their best attribute.
4. The business hires an “Outsource” technology company, which usually requires a long-term contract.

But Which Tech Support Company Should We Use?

Research has shown that hiring an outsourced technology service provider is an efficient and cost effective solution for businesses with between 5 and 75 users. But, how do these businesses know how to choose the right technology service company? Just like when hiring any other professional services firm, the right questions need to be asked.

1. How long has the company been in existence and do they operate out of a real facility, i.e. not someone’s garage or bedroom?
2. Does the company have expertise in providing technology services in your industry?
3. What is the response time and the guarantee for the work performed?

4. What’s the communication protocol and how will they proactively help you?
5. Do they require a long-term contract and/or the upfront purchase of service hours?
6. And most importantly, “How are they going to make you feel like you are their only client?”

Computronix™ to the Rescue.

Computronix™ has been providing “outsource” technology services to small- to medium-sized businesses for over 20 years. We do not require long-term contracts and with our new proactive NetCare2 hybrid cloud services, there are no hourly upfront service purchases required! In fact, we guarantee that our services will be the most powerful and complete solution you have ever utilized while costing less than your current comparable service provider! Computronix is located in the company owned 10,000 sq. ft. building called the Stamford (CT) Technology Center and employs a full staff of expert engineers with specific expertise in the following industries: financial, medical, legal, educational, non-profit and more. We do not believe in “voicemail hell” and therefore answer every call personally during business hours (after hours support also available). We pride ourselves on our communication infrastructure and “live or die” based on our ability to keep you in the loop and respond efficiently and effectively to your needs…when you need us.

Technology — can’t live with it, can’t live without it.

Today, every company, large or small, relies heavily on technology to transact business and stay competitive. When their
technology is not up to date or is not proactively maintained, the business may suffer severely, not only in replacement and repair costs, but also in lost company productivity. Have you ever had to deal with server crashes, workstation slowness/freezing, viruses/spyware/spam, email problems, internet problems, printing problems, lost files, upgrades/software fixes and patches (…the list goes on)? There is nothing worse than sitting there looking at a blank or frozen computer screen. Businesses now thrive on light-speed communications and almost instant delivery of information. If you can’t keep up, your business will fall to
competitors that can.

Lions and Tigers and Tech Support Companies, Oh My.

In order to avoid such problems, businesses must allocate a certain amount of their budget for technology infrastructure equipment and ongoing support/maintenance.

For most small businesses, this budget does not include a full-time computer technician to take care of the technology needs. This creates another problem in that every piece of technology hardware and/or software requires ongoing maintenance and upgrades.

Therefore, businesses have to make a choice for technology support:
1. The business owner or an employee can take care of the technology “part-time” while trying to do their job.
2. The business can hire someone’s brother’s son who is a “tech wizard” …well at least in playing video games!
3. The business can hire a small technology service company that is usually a guy or two who will “call back when they can” and is usually way over their heads when real problems occur as they do not have the expertise to take care of the problem quickly and correctly. Their entire business is based on reactively “putting out fires” for their clients and usually, communication is not their best attribute.
4. The business hires an “Outsource” technology company, which usually requires a long-term contract.

But Which Tech Support Company Should We Use?

Research has shown that hiring an outsourced technology service provider is an efficient and cost effective solution for businesses with between 5 and 75 users. But, how do these businesses know how to choose the right technology service company? Just like when hiring any other professional services firm, the right questions need to be asked.

1. How long has the company been in existence and do they operate out of a real facility, i.e. not someone’s garage or bedroom?
2. Does the company have expertise in providing technology services in your industry?
3. What is the response time and the guarantee for the work performed?

4. What’s the communication protocol and how will they proactively help you?
5. Do they require a long-term contract and/or the upfront purchase of service hours?
6. And most importantly, “How are they going to make you feel like you are their only client?”

Computronix™ to the Rescue.

Computronix™ has been providing “outsource” technology services to small- to medium-sized businesses for over 20 years. We do not require long-term contracts and with our new proactive NetCare2 hybrid cloud services, there are no hourly upfront service purchases required! In fact, we guarantee that our services will be the most powerful and complete solution you have ever utilized while costing less than your current comparable service provider! Computronix is located in the company owned 10,000 sq. ft. building called the Stamford (CT) Technology Center and employs a full staff of expert engineers with specific expertise in the following industries: financial, medical, legal, educational, non-profit and more. We do not believe in “voicemail hell” and therefore answer every call personally during business hours (after hours support also available). We pride ourselves on our communication infrastructure and “live or die” based on our ability to keep you in the loop and respond efficiently and effectively to your needs…when you need us.

Our mission

is to make you our only client…well at least make you feel that way.

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970 Summer Street
Stamford, CT 06905

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